Shipping policy

Here is the translation of the Shipping Policy into English, maintaining a professional and customer-friendly tone.

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Shipping Information

At Chic Motion, we are committed to delivering your products as quickly as possible and with the utmost care. Below you will find all the details regarding our shipping methods.

1. Order Processing Time

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Tracking

Once your order has shipped, we will send you an email containing a tracking number that you can use to check the status of your delivery directly on the courier's website. Please allow 24 hours for the tracking information to become active.

4. International Shipping, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are applied once a shipment reaches your destination country.

Note: Chic Motion is not responsible for these charges; they are the responsibility of the customer.

5. Shipping Address and Delivery Issues

Please ensure you provide a correct and complete shipping address. We are not responsible for shipments not delivered due to incorrect or incomplete addresses provided by the customer. In case of non-delivery due to the recipient's absence, the courier may leave a notice or attempt a second delivery.

6. Shipping Problems

If you do not receive your order within the estimated timeframe provided in your shipping confirmation, please contact us at chicmotion.shop@gmail.com with your name and order number. We will investigate the issue with the courier immediately.